About Us

This website is owned and operated by BlackHills. If you have any suggestions or comments, or you need to contact us for any other reason, please use the details below:-

BLACKHILLS
701 Karaka Road
RD 1, Hawarden 7385
North Canterbury
Telephone: 0064 03 314 4195

email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Making A Purchase

There is no minimum order value. Simply browse our collection and add any items that you wish to buy in your shopping basket/cart. After you have finished selecting, click on checkout and you will be asked a number of details that we need to complete your purchase. Please make sure that you enter your email address correctly as we will use this to acknowledge your order.

We accept payment by Bank Transfer and Paypal. If you prefer, you can contact us and make your purchase by telephone.

While we do our utmost to represent all the colours correctly on our website, how you see the colours will depend on your screen, and we cannot be held liable if the shade you choose is not as you anticipated when you made your purchase. However, if you are unhappy with the yarn and wish to return it, please see our Returns Policy on these Terms & Conditions.

Delivery

Once your order has been placed you will receive an order acknowledgment, providing that your submitted email address is a valid one. This will be a confirmation that your order has been received by us and is being processed.
Upon receipt of order, every effort will be made to ensure that dispatch is within a maximum of 10 working days. All goods are subject to availability and if we are unable to supply your goods we will notify you of the expected delivery date. Please allow 15 working days before contacting us about delivery of your order. 

Returns

If you are not 100% happy with your purchase you have 28 days from the point of sale to return the items to us. All returns must be accompanied by a covering letter and a copy of your invoice or receipt, and be in brand new condition with labels/price tickets stall attached. Any goods returned incomplete or in a used condition will not be refunded. Pattern books and single patterns are non-returnable. Return postage costs will be refunded by us only if there is a fault with the item or if there has been an error that our company has made.

Back Orders

If you ordered item is not in stock, we can order the item for you. This means that there might be a slight delay in getting your order sent out to you. You will be contacted should this apply.

Credit Card Security

When your order is placed on our website, credit or debit card numbers are encrypted and the details will not be stored.

Terms of Sale

Products displayed on this site are available only while they are in stock. We have made every effort to reproduce colours on this site, however, due to the differences in monitors, we are unable to guarantee that the colour you see on your own monitor will reflect the true colour of the item.

Order Cancellations

Sometimes an order can be cancelled by our system, and this may be due to one of the following reasons:-

Item is discontinued
Payment information was not completed
The shipping address is incorrect or out of our area

We reserve the right to amend our terms and conditions of business at any time without prior notification.

BlackHills NZ
Beverley R Forrester
701 Karaka Road
Hurunui (State HW 7)
RD 1, Hawarden
North Canterbury 7385
New Zealand
Phone: 00 64 3 314 4195
Fax: 00 64 3 314 3196
Email: info@blackhills.co.nz

BlackHills UK
Penny Cole
Black Hills Yarn
4 High Street, Watlington
Oxfordshire OX49 5PS
England
Phone: 0044 1491 614 243
Fax: 0044 1491 614 354
Email: info@blackhillsyarn.co.uk

BlackHills USA & Canada
Distribution / Stockist
Julie Miller
212 East Foothill Blvd
Suite C, Arcadia
California 910006
USA
Phone: 626 930 1358
Email: jamillerdci@yahoo.com

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